Today I was trying to email Sales about returning an item. The first place I looked was this page on the website:
https://009society.com/news/members-sales-service/?v=79cba1185463 (https://009society.com/news/members-sales-service/?v=79cba1185463)
This page says you should email 'members-sales@009-society.com' I tried that exact address and very quickly got a Mail Delivery Subsystem notification saying there is no such domain as '009-society.com'.
I tried again, changing it to 'members-sales@009society.com' and it appeared to go through.
Looking through saved messages, the email notification from when the item was posted to me came from 'salesteam@009society.com'. I sent a reply to that address about the return and that appeared to go through too.
The latest 009 News says to use 'members-sales@009society.com'.
Therefore I assume:
-The correct address for enquiries is 'members-sales@009society.com', and not 'salesteam@009society.com', which has another purpose?
-The page on the website needs to be amended with the correct email address, removing the dash between '009' and 'society' in the domain name?
Hi, David -
Yes, members-sales@009society.com - as shown at the front of the News - is the one to use for Sales and Recycling enquiries. (I suspect it also appears on the packing slip enclosed with your order.)
Other email addresses may be used for other purposes or may be of mainly historic significance, i.e. not necessarily routinely monitored at present.
I'll look into what's on the website.
David.
Thank you. ;D