Hi,
I cannot seem to find a general queries section but as this is about a track module, this place seems to be appropriate.
My first foray into 009/HOe is to be a scenic diorama in an Apa from Ikea using a Jelly track oval, the Waladji track pack was purchased in 16.03, the purchase is visible on my account.
Has anyone dealt with Jelly Models, do they actually respond to emails? Without the track, any further progress is stalled.
Tim
Hi, Tim -
Jelly Models had a sizeable presence at Narrow Gauge South yesterday, so they are certainly functioning, but it's possible they have been rather preoccupied with the exhibition of late, hence their non-response (though three weeks is rather a long time not to have heard from them). Hope the track shows up soon...!
David.
I bought two excellent RTR locos from them at NGS and from the quality present I would buy again.
Their website looks quite professional. If you bought using PayPal then I suggest that you check that the transaction has gone through and is present off your account. I have been known to 'forget' the final stage so that I think that I have bought something and yet it has not gone through properly. Oh! The joys of grey hair and old age!
Hi Tim.
Don't judge the world of 009 based on one bad experience, albeit your 1st. I have not bought from Jelly Models, but have purchased from the 009 Society Sales, narrow Planet, and a couple of others, and have nothing but excellent service.
Perhaps just a glitch on thier part, this time?
And welcome to 009.
Jim F
Quote from: Jim Flynn on April 12, 2018, 18:36
Hi Tim.
Don't judge the world of 009 based on one bad experience, albeit your 1st. I have not bought from Jelly Models, but have purchased from the 009 Society Sales, narrow Planet, and a couple of others, and have nothing but excellent service.
Perhaps just a glitch on thier part, this time?
And welcome to 009.
Jim F
My guess is that it's one unfortunate glitch, I have been buying from Jelly Models by post from Italy for nearly 18 months now and never had any problems . I have purchased their own kits and the Japanese Narrow Garage kits and all have been delivered safely.
Also I met up with Luigi at Narrow Gauge North in March and again with Luigi and his brother at Narrow Gauge South last weekend and they are really nice guys.
I will have no hesitation in buying by post via their website in future, and I am looking forward to meeting up wiyh them again at ExpoNG in October.
Garry
Whatever you thought of my previous attempt to help, it seems that something clearly has gone wrong with this particular transaction. From the experiences of both myself and Garry, it is atypical.
You have two methods of attempting to put things right at least:
1 Attempt to contact Jelly Models as there must have been some misunderstanding
2. If this fails then you can always reclaim via PayPal but that is a bit drastic
You have already tried these routes but you may well find that PayPal have a time limit before you can claim. Bearing in mind that things have to be delivered from Italy/Switzerland then the time before all is lost from their point of view may be longer than from a UK source.
Jelly Models do state: Shipment - The purchased products will be sent by the shipment method proposed by JellyLab S.r.l. and confirmed in the order confirmation sent by email. Shipment will be made within 15 working days from the confirmation. Above shipment time does not apply in case of customized products or products made to order. Shipments costs, methods and time are specified in the dedicated webpage of JellyModels.com website
As has been said by others, please do not judge OO9 on just one transaction. It is not the fault of OO9 or the Society that you have had a bad experience, even though it was your first. This is just one unfortunate episode.
Living on an island I do virtually all my purchasing for OO9 online and it is extremely rare for something to go wrong.
Tim,
Luigi, the owner of Jelly Models has recently joined the NGRM on Line.
If you are not a member, it is free to join and once on line, you can send a PM to him via that Forum.
You may be able then to have your delivery problem solved.
Good Luck.
Stan.
Sorry, but am I missing something here? What has a poor response from a particular retailer got to do with 009?
Let's just limit ourselves to trying to help Tim with his question about an alternate source of track components and gauges.
The 3-point track gauges I used (for Code 55) were from Micro-Engineering in the USA. I tried to order from a UK supplier but got no responce to my many e-mails so ended up using Fast Tracks based in Canada (https://www.handlaidtrack.com/rail-nmra-gauge) who sell the Micro Engineering gauges for N for use with code 70, Code 55 or Code 40 rail sections (note that they are not interchangeable).
I have no connection with Fast tracks other than being a satisfied customer.
Hello to all,
I'm Luigi of Jellymodels.
I've finally joined the forum!
I wanted to publicly apologize to Tim for the delays.
Unfortunately, the customs problems with non-EU shipments arriving in Italy are frequent (the Japanese postal site says so clearly, for example).
Please Tim be patient, the customs have unlocked the import and finally I will be delivered.
Thank you!
Luigi
Quote from: Tim Hale on May 10, 2018, 12:48
Has anyone tried extending the Waladji or any of the other Joke Tracks from Jelly, if so what track did you use?
Thanks
Tim
Similarly can I ask what the rail code is for the joke tracks?
Danny