I think its always nice to be able something positive about a manufacturer and I always think good service should be acknowledge.
I purchased an Minitrains loco the middle of last year which became faulty during NGSW. I emailed Minitrains to see if I could purchase a new motor or get the loco repaired. "Can you send it to us?" came the reply. So the middle of last week I posted the chassis off to Germany. Today I received a replacement via Fed Ex, no additional charge.
So thank you Andreas and Minitrains. Excellent customer support.
Simon.
Good for them, and good for you for sharing.